Air France-KLM receives prize for its ?AF Connect? service
Air France-KLM has won the Innovation Prize in the Customer Service category, awarded by the Echo Touristique*, for its exclusive "AF Connect" service.
A real competitive asset, the "AF Connect" service enables all customers to be informed throughout their trip of any flight cancellations, delays, change of boarding gate or, after take-off, delayed baggage delivery.
Totally free of charge, this service is available in 10 languages: French, English, German, Italian, Spanish, Dutch, Brazilian Portuguese, Romanian, Simplified and Traditional Chinese, and will soon be available in Russian, Korean and Japanese.
To benefit from this service, customers just need to provide contact details when they book their flight (e-mail, mobile phone number etc). As from 7 days before departure, they will be informed of any changes affecting their trip, allowing them to make other arrangements.
Launched in February 2011, ?AF Connect? is one of the most highly praised innovations by the Company?s customers.
?The digital era has changed the Company-customer relationship. Customers want to be informed proactively and in real time. AF Connect is a concrete and practical example of innovation using mobile technologies at the service of our customers.? declared Christian Herzog, SVP Marketing at Air France-KLM.
* The innovation prize in the Customer Service category rewards the best actions taken during the year in terms of customer assistance and/or follow-up, CRM, loyalty programs and improving customer experience.