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American Airlines Becomes First U.S. Airline To Introduce Entree Reservations For Premium Class Customers

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October 15, 2012

American Airlines Becomes First U.S. Airline To Introduce Entree Reservations For Premium Class Customers

American’s First and Business Class Customers Can Reserve Onboard Meal Prior to Departure

American Airlines today announced its entree reservations program, becoming the first domestic airline to offer premium class customers the opportunity to review menu options and pre-select their desired meal prior to their flight’s departure.

“Our entree reservations program is another example of our desire to personalize the travel experience for our customers in our premium cabin,” said Rob Friedman, American’s Vice President ? Marketing. “We are sharply focused on investing in innovative products and new technologies as part of our continued effort to provide industry leading experiences as we build the new American.”

The entree reservations program gives First and Business Class customers traveling on flights between John F. Kennedy International Airport (JFK) and Los Angeles International Airport (LAX) and flights between Dallas/Fort Worth International Airport (DFW) and New York LaGuardia Airport (LGA) the option to select their onboard meal in advance of travel, ensuring customers receive their preferred entree choice.

On Nov. 15, the entree reservations program will also be available on all flights between JFK and San Francisco International Airport (SFO), as well as flights between Chicago O’Hare (ORD) and LAX; ORD and LGA; and DFW and LAX. In addition, American plans to expand the program to all domestic flights by the first quarter of 2013 and to all international flights by the second quarter of 2013.

Once a flight is ticketed, premium class customers can simply go to AA.com between 30 days and 24 hours prior to the flight’s departure to make their selection via the “View Reservation” page. There customers can click on “Entree Reservations” to enter the “Entree Reservations” portal. On this portal, the customer first chooses their eligible flight segment and then selects the desired entree for that segment. To provide added flexibility, customers have the option to select, change or view their entree reservations within the 30 days to 24 hours prior to departure.

In 1988, American became the first airline to enlist the expertise of some of the most prominent and well-respected chefs in the United States to help enhance the direction of its inflight food service. Today, using expert knowledge from members of the American culinary team including Chef Marcus Samuelsson and Chef Richard Sandoval, the airline continues to create culinary options that appeal to a wide array of palates and personal preferences. In an effort to offer new and different options to customers, American recently added new breakfast and lunch offerings to the inflight menus. To learn more about American’s entree reservations program or food and beverage service, please visit AA.com/Menu.

Source: American Airlines

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