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IHG Global Customer Care Honoured in the People?s Choice Stevie? Awards for Favourite Customer Service

Profile Photo By: H L
March 5, 2012

IHG Global Customer Care Honoured in the People?s Choice Stevie? Awards for Favourite Customer Service

IHG Global Customer Care has been voted favourite provider of customer service in the leisure and tourism industry in the 2012 People?s Choice Stevie?Awards.

More than 250,000 public votes were cast from around the world as part of the sixth Annual Stevie Awards for Sales and Customer Service, the world?s top honours for contact centre, customer service and sales professionals.

The Awards demonstrate IHG?s dedication to customer care and our best in class delivery channels. Our Customer Care team forms part of IHG?s direct channels. In 2011, these channels delivered 69 per cent of our total room revenue, freeing up time for our hotels to focus on delivering a great experience to our guests.

IHG Guest Relations also received the Bronze Stevie Award in the Complaints Team of the Year category.

Three of IHG?s Customer Care team members: Haley Taylor, Hayley Sidaway and Nick Meulendyk, received the Bronze Stevie Award in the Front-Line Customer Service Professional of the Year category.

The Stevie? Awards are behind several of the world?s leading business awards shows including the prestigious International Business Awards.

More than 1,000 entries from organisations of all sizes and in virtually every industry were submitted to this year?s competition, an increase of almost 30% from 2011.

Learn more about the Stevie Awards for Sales and Customer Service at www.StevieAwards.com/Sales.

Media contact:
Joanna James, IHG
+44 1895 512 112, joanna.james@ihg.com

About The Stevie Awards
The Stevie Awards are conferred in four programmes: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honouring organisations of all types and sizes and the people behind them, the Stevies recognise outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.

Source: InterContinental Hotels

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