KLM Offers Japanese-Language Service on Facebook and Twitter
By adding Japanese, KLM is now offering its social media service in five languages. Twenty-four hours a day, seven days a week customers can ask their questions on Facebook and Twitter in English, Dutch, Spanish, German and now also in Japanese.
Customers can use these social media channels to ask KLM all travel related questions such as selecting a seat, rebooking a ticket, canceling a reservation or making extra baggage reservations. KLM does its utmost to answer all customer questions within one hour and provide solutions within twenty-four hours.
The Japanese market is of great importance for KLM. The inclusion of the Japanese language fits KLM?s strategy to expand its social media service.