Director of Operations / Exec. Group GM
November 2014 - June 2016
Regional expanding West African chain, with currently 7 hotels under operation. Mostly 4 star mid-size hotels and one 5 star deluxe property. In addition to my group responsibilities I was also directly in charge of the 5 star Azalai Hotel Salam in Bamako, Mali. The head office is also based in Bamako, Mali. Other properties are in Benin, Guinea Bissau, Mauritania and a recently opened flagship property in Cote D’Ivoire. Aside from the usual day to day coaching and managing of the team, a huge effort was made to improve the standards and quality of service. Furthermore I streamlined the pre-opening process for the hotels under development thus ensuring no further delays were incurred. Due to the regional political challenges I also had a substantial focus on security ensuring a safe environment for both guests and staff.
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