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SITA RAM

FRONT OFFICE ASSOCIATE

MATHURA, India

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2000leader points

0references

0recommendations

Profile Summary

î  Adept in overseeing
operational functions to meet challenging needs & uphold high standards.

î  Review reservation booked
daily.

Responsible for reservations and Reservation-Links to World Wide.

î  Responsible for
preparation of occupancy forec
ast.

Responsible for recording Company/Travel Agent Rates both in system and
correspondence file

î  Maintain cordial relations
with commercial clients.

Responsible for maintaining a neat and orderly position at all times.

î  Communicate effectively
with guests to maintain positive relationships and ensure satisfaction by
promptly resolving issues.

î  Team leadership.

î  Client assessment and
analysis.

î  Conflict resolution.

î  Documentation and
reporting.

î  Strong written and verbal
communication.

î  Memorization and recall.


 


 

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Areas of expertise

TEAM LEADERSHIP REPORT DEVELPOMENT DATABASE ADMINISTRATON INVENTORY MANEGMENT IDENTYING BEST PRACTCIES PERSONABLE AND OUTGOINIG CONFLICT RESOLUTION TRAVEL PLANING DOCUMENT AND REPORTING

References

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Work experience

FRONT OFFICE ASSOCIATE
April 2017 - Current
Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel
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Education

CIHM
May 2016 - May 2017
HOSPITALITY MANAGEMENT
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Achievements

BEST EMPLOYEE OF THE YEAR
HOTEL THE ROYAL BHARTI , VRINDAVAN
2017

Languages

Hindi
Professional working proficiency
English
Professional working proficiency
Timeline

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